I pay for one month and i can’t use the app is the first

[Zoly219969343jab]

I pay for one month and i can’t use the app is the first Time when happens like that

[Harsh Vardhan Pareek]

Hi @Zoly219969343jab 

Hope you are doing well. 

As per the issue description that you are unable to use the premium features. Would you mind sharing a few details to understand the issue better?

1. As we can check the email is not having the subscription active, do you have any other email. Kindly send it in a private message.

2. What is the exact issue while using the app?

3. Is it with a particular PDF or will all PDFs?

To check your premium subscription please refer:  https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Thanks,

Harsh