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I pay for one month and i can’t use the app is the first

New Here ,
Nov 29, 2021 Nov 29, 2021

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I pay for one month and i can’t use the app is the first Time when happens like that

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Install update and subscribe

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi @Zoly219969343jab 

 

Hope you are doing well. 

As per the issue description that you are unable to use the premium features. Would you mind sharing a few details to understand the issue better?

1. As we can check the email is not having the subscription active, do you have any other email. Kindly send it in a private message.

2. What is the exact issue while using the app?

3. Is it with a particular PDF or will all PDFs?

To check your premium subscription please refer:  https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Thanks,

Harsh

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