Identifying Text

[STHLM08]

I need to identify text from a scanned PDF file. When I try to do this, I get a message saying that I need to download the Swedish language pack. When I try to add the language, the app starts downloading Swedish, but then nothing happens. It looks like it’s in the process of downloading, but nothing ever changes. I’ve let it download for several hours without any progress. Additionally, Swedish is the smallest file among the available language packs for download so it should download fast.

[Amal.]

Hi @STHLM08

I hope you're doing well, and thank you for reaching out to us!

To assist you more effectively, could you please provide a short video recording of the exact steps you’re following when the issue occurs? This will help us understand the problem better and offer a precise solution. If possible, kindly share the specific PDF file you're working on so we can investigate the issue on our end.

Additionally, it would be helpful to know:

• The current version of the Acrobat Reader mobile app you're using.
• The version of the operating system (OS) on your device.

Please make sure that both the app and the OS are updated to the latest versions. You can check for updates through the App Store (iOS) or Play Store (Android). After updating, I recommend rebooting your device.

In the meantime, I also encourage you to review a related discussion thread in the Adobe community, where a similar issue was resolved. You can find the marked solution here: Can't download languages for Read Aloud - Android. It might offer some quick fixes that work for your situation as well.

Let me know how it goes

~Amal

[STHLM08]

Hello,

Thank you for the quick response. I was able to resolve the issue by using the web platform. However, the problem still persists in the app. Here's the information you requested:

App version: 24.9.2.35569

OS on my device: One UI 6.1.1 / Android 14
I usually update my devices and apps as soon as updates are available.

Before posting here, I tried to search for solutions on my own, but I couldn't find anything that was helpful.

Attached are two video clips showing the two methods I used to download the file. I recorded the screen directly from my mobile. To make it clearer, I've added an arrow indicating exactly where I clicked each time. The process gets stuck in the state shown at the end of the videos, but I trimmed them to avoid making the files too large.

Best regards,
/B

[STHLM08]

I’ll add: I didn’t realize everything was in Swedish until after I sent the files. It should look the same regardless of the language you choose, so you should be fine, but feel free to let me know if you'd like me to make a new video with English menus.✌🏻

[STHLM08]

One last thing I forgot to mention. Regarding the file, unfortunately, I can't share it here, but it doesn't really matter which file I use since the same issue occurs with any file I try.

I believe the problem lies somewhere in the language settings. As you can see, my app is already in Swedish, so there shouldn’t be a need to download the language again. In one of the videos where I try to download Swedish through the settings, you can clearly see that the language is already set to Swedish in the beginning of the same menu I use to download the language.

Or maybe I’m doing something wrong along the way. 🙂

[Amal.]

Hi @STHLM08

Thank you for providing the details!

To help resolve the issue, please follow the steps below:

1. Update the app: Kindly ensure that you're using the latest version of the app (version 24.9.4.35580). You can find the update in the Google Play Store. After updating, please restart your device to ensure the changes take effect.

2. Share the PDF: If the issue persists after updating, could you please share the PDF file you’re experiencing trouble with? This will allow our team to investigate the problem further on our end.

To send the file securely, please initiate a private message by clicking on the envelope icon located in the top right corner of the page.

Thank you for your cooperation!

~Amal