iPad Pro crashes when using Acrobat

[BeckleyLawyer]

My iPad Pro crashes every time I open a document in Acrobat. Once it crashes, the iPad Pro must be connected to a power source, or else it will not boot up. I would delete and reinstall; but I do not want to lose my saved documents. Any ideas on how to fix?

[derek lau @ adobe.com]

hi BeckleyLawyer,

Thank you for reporting the issue. We're sorry about your experience and for any inconvenience. You are correct. If you delete Acrobat without backup and you would lose your documents that saved on your device.

To understand your circumstance, would you mind letting us know the followings,

1. Could you please try to restart/reboot your iPad Pro to see if the problem persists?

If the issue is still there,

2. What is the iOS version and what version of Acrobat you are using on your iPad Pro?

3. Where did the document open in Acrobat? From Document Cloud/Dropbox/GoogleDrive/OneDrive?

4. Does it crash on other documents? If it is specific to a document, would you mind share it with us privately for our investigation? Additionally If you could share a screen recording or video of the issue, it'd be helpful.

Thank you for your patience,

[BeckleyLawyer]

These did not really work. I had restarted my iPad many times over the past year without success (it's my usual "go to" solution). However, Apple came out with a new version of its IOS, and the problem no longer seems to exist since installation. That version came out about the time the suggestions were received. 

[derek lau @ adobe.com]

hi BeckleyLawyer,

I'm glad that it works now after updating to latest iOS version.

Best regards and stay healthy,

[Luke330201407va7]

This problem persists on iPad Pro 10.5" (2017) running iPadOS 17. I'd tell you the version but I'm on the move and can't reboot the iPad without a power source. Anyway, latest version.

Specifically, I was trying to open a PDF in Acrobat from a Safari tab. The device powered down and now will not reboot. It also happened a couple of weeks ago but I thought it was simply a one-off event.