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Issue: Adobe Reader for iOS does not reflect change of default email client to Outlook on iOS

New Here ,
Dec 15, 2021 Dec 15, 2021

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IssueIssue on iPad (iOS) is that when user use Submit Form function from within the PDF opened in Adobe Reader for iOS where is located the submit button  of the PDF form. This submit button in Adobe Reader iOS always kicks iOS native Mail app  despite of change of default mailer in settings. Namely, although the user set Outlook as default mailer, Adobe Reader ignores this setting and start native iOS Mail app.

 

Expected behaviour: Once user change default email client to Outlook in iOS settings, Adobe Reader will reflect this and when  there is submit Form button in PDF file hit, Adobe Reader iOS will create new email in Outlook (with predefined parameters from the form).

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iOS , PDF forms

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Contributor ,
Apr 26, 2022 Apr 26, 2022

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Hello Pavel,

 

Hope you are doing well. Sorry for the delayed response and the experience you had with the application on opening mails through Outlook.

 

There was an ongoing issue regarding this and it has been solved with the new patch for Acrobat Mobile.

 

I would suggest you to update: 

1. The iOS version of the iPhone to the latest version

2. The latest version of the Acrobat Reader Mobile

3. The latest version of Outlook 

 

Let me know if this helps.

 

Thanks,

Souvik.

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