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It’s asking me to pay again

New Here ,
Aug 28, 2022 Aug 28, 2022

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I've paid the monthly fee and the app on my iPhone is asking me to pay again. It says I've already subscribed and then says there is an error 

 

I've tried deleting and re downloading again 

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iOS

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Participant ,
Aug 30, 2022 Aug 30, 2022

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Hello @sharmarni25847239c72o 

 

I hope you're doing great.

 

Kindly try to sign out and sign back in again. Also, while signing in, manually type your Adobe ID.

Check for any pending updates for the application and also for your device.

 

If the issue persists, please help me with the following details:-

1. Application name and version.

2. OS version of your device.

3. A screenshot of the error message.

 

I am hoping to hear from you soon.

 

Regards,

Krutikka

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