Its showing error messages already subscribed with error Already purchased. Error code: IS9224/6050/

[Zahid365602313he7]

Already purchased. Error code: IS9224/6050/hMqHFgOlnZ

What to do with this error messages 

[S. S]

Hi @Zahid365602313he7,

Hope you are doing well. Thanks for writing in!

I checked your account and saw a cancelled account for Acrobat Premium through your Samsung Galaxy Store.

Would you mind uninstalling the current version of Reader Mobile, installing a fresh version from the Samsung Galaxy Store, and then trying to purchase the subscription again?

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Zahid365602313he7]

Hi thanks for replying 

Yes I cancelled but they still took money for the next full year .also I tried as recommended above still no joy

[S. S]

@Zahid365602313he7,

Please reach out to our billing team on social platforms.

Facebook: @Adobe

X (formerly Twitter): @ AdobeCare

-Souvik

[zahid3779079330g6]

Still not resolved

[S. S]

@zahid3779079330g6 did you reach out to our billing team? 

If yes, please let me know the date when you did, and I can check with the team.

-Souvik

[Alberto381324629l53]

Buenos días,
No he podido hablar con departamento de facturación, se compró el día 31 a
través de Samsung Store

Saludos

[S. S]

@Alberto381324629l53 I do not have the right resources to look into billing issues. 

I suggest reaching out to our billing team for better assistance.

-Souvik

[zahid3779079330g6]

Hi thanks for your reply. How to reach them as I can't find any way neither
you guy's provided any information about them .looking forward to hearing
from you soon thanks

[S. S]

@zahid3779079330g6,

You can reach out to our billing team on social platforms.

On X (formerly Twitter): @ AdobeCare

On Facebook: @ Adobe

-Souvik