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Lag when highlighting text

New Here ,
Jun 21, 2024 Jun 21, 2024

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Everytime I try to highlight text, there is a 2-3 second delay and everything seems to be frozen during that time. This didn't happen when the previous version of adobe was available where the colours of highlighter was much more limited. I am using Samsung M31. Is there a fix for this problem?

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Crash or freeze

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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Having the same issue... Trying to read large medical textbooks and highlight as I go, but this has made it impossible. I've tried lots of different things and uninstalling/reinstalling acrobat worked for about 12 hrs. I'll let you know if I find anything that works more permanently.

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Adobe Employee ,
Jul 05, 2024 Jul 05, 2024

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Hi @iAmMrT,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Due to see this issue only with large files? Would you mind sharing a file with us to test in-house? 

This will help us get the fix for the issue quicker.


-Souvik

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Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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Sorry, I just realized this was the Mobile App discussion. My issue is actually in the desktop app.

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Adobe Employee ,
Jul 11, 2024 Jul 11, 2024

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@iAmMrT,

 

Thanks for clarifying. I am moving this thread to the desktop board for better visibility and assistance.


-Souvik

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