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Money

New Here ,
Nov 16, 2021 Nov 16, 2021

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Hello, is it possible to get a refund? there was a subscription for a year, I already canceled, did you write off the money?
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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi @Кристина21794104sw0b 

 

We are sorry that you are facing such an issue. To get a timely refund please try the below steps: 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

 

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...  

    

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.    

    

Regards    

Harsh  

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