No cancel subscription button

[kimpap65]

 

 

Hello, 

my id: [ email removed by moderator for your protection on a public forum ]

I used free week trial a month ago and as far as I understood I became a premium member automatically and I already paid twice (16.32 usd a month). I do not use the app at all, but I do not know why, I can't cancel the subscription since it shows that I do not have any subscription on this app. Could you help me with the cancellation? 

I have attached screenshots for your reference.

[Screenshots with personal information removed by moderator by request ]

[Jason22187588vp2r]

What a ripoff, Adobe seems to be okay to take money from people but without help and a simplistic set of instructions no customer services support 

[jane-e]

@kimpap65 and @Jason22187588vp2r 

Do you have Acrobat Reader for iOS or Android? If you subscribed through one of them, you need to contact them directly:

• iOS 
  https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription
  
  
• Android
  https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...
  
  

Jane

[kimpap65]

I have already realized how to cancel my plan myself - it can be done via your site, not contacting directly to iOS, so kindly delete my post as the screenshots with personal information are uploaded and I do not want to share them. Thank you.