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New Here ,
Dec 19, 2021 Dec 19, 2021

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Hello, 

my id: [ email removed by moderator for your protection on a public forum ]

 

I used free week trial a month ago and as far as I understood I became a premium member automatically and I already paid twice (16.32 usd a month). I do not use the app at all, but I do not know why, I can't cancel the subscription since it shows that I do not have any subscription on this app. Could you help me with the cancellation? 

 

I have attached screenshots for your reference.

 

[Screenshots with personal information removed by moderator by request ]

 

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New Here ,
Dec 19, 2021 Dec 19, 2021

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What a ripoff, Adobe seems to be okay to take money from people but without help and a simplistic set of instructions no customer services support 

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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@kimpap65 and @Jason22187588vp2r 

 

Do you have Acrobat Reader for iOS or Android? If you subscribed through one of them, you need to contact them directly:

 

Jane

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New Here ,
Dec 19, 2021 Dec 19, 2021

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I have already realized how to cancel my plan myself - it can be done via your site, not contacting directly to iOS, so kindly delete my post as the screenshots with personal information are uploaded and I do not want to share them. Thank you. 

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