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No puedo editar texto y tengo premum pagado

New Here ,
May 12, 2021 May 12, 2021

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Alguien me puede apoyar, dejándome saber por qué no puedo editar textos en mi cel. IPhone 11 anteriormente lo podía hacer y hace unas semanas dejó te permitirme hacerlo y lo malo es que pago a la App por poder hacer esto y no me lo permite hacer. 

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Edit and export , iOS

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi Oscar

 

Hope you are doing well and sorry for the trouble. As described you are unable to edit the PDF using the premium service on phone.

 

I have checked the Adobe account linked with the email you are using on this community and unable to trace any paid subscription. Please make sure you are using the correct email/Adobe ID to login to the application that was used for subscribing to premium services.

 

Hope this information will help

 

Regards

Amal

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New Here ,
Oct 01, 2022 Oct 01, 2022

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I hace the same problem! And my suscription is ok, can you help me?

thanks

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New Here ,
Oct 01, 2022 Oct 01, 2022

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I have*sorry,

iphone 12 max pro 

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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LATEST

Hello @ernest26381326ks51 

 

I hope you're great and sorry for the issue you're experiencing.

 

Could you please help me with some information to understand the issue better?

1. Os version of your device.

2. Application version.

3. A screenshot of the error message you're getting.

4. Video of the workflow you're following to edit the pdf.

Also, make sure that the application is updated.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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