No puedo editar texto y tengo premum pagado

[Oscar5E2B]

Alguien me puede apoyar, dejándome saber por qué no puedo editar textos en mi cel. IPhone 11 anteriormente lo podía hacer y hace unas semanas dejó te permitirme hacerlo y lo malo es que pago a la App por poder hacer esto y no me lo permite hacer. 

[Amal.]

Hi Oscar

Hope you are doing well and sorry for the trouble. As described you are unable to edit the PDF using the premium service on phone.

I have checked the Adobe account linked with the email you are using on this community and unable to trace any paid subscription. Please make sure you are using the correct email/Adobe ID to login to the application that was used for subscribing to premium services.

Hope this information will help

Regards

Amal

[ernest26381326ks51]

I hace the same problem! And my suscription is ok, can you help me?

thanks

[ernest26381326ks51]

I have*sorry,

iphone 12 max pro 

[Krutikka D]

Hello @ernest26381326ks51 

I hope you're great and sorry for the issue you're experiencing.

Could you please help me with some information to understand the issue better?

1. Os version of your device.

2. Application version.

3. A screenshot of the error message you're getting.

4. Video of the workflow you're following to edit the pdf.

Also, make sure that the application is updated.

Hoping to hear from you soon.

Regards,

Krutikka