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no way to cancel free trial....adobe acrobat mobile

New Here ,
Jun 21, 2022 Jun 21, 2022

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i didnt even use free trial 1 day, but cant find cancel option....

 

i regret that i tried to use free trial....

 

any help?

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

 

For mobile-based subscriptions, it is the store that handles the transaction and the operations. Since you are using Android, go to Google Play Store:

1. Click on your profile icon on the top right;

2. Click on payments and subscriptions;

3. Check for the subscription you do not want to use and cancel it.

 

Uninstalling the application does not clear the subscriptions as they are bound to the account associated with Google Play. You have to manually cancel the subscription for it to stand null and void.

 

If you are charged incorrectly, you may go to the below link to start the refund process:

Request a refund on Google Play - Google Play Help

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Jun 21, 2022 Jun 21, 2022

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I would think uninstalling the mobile app before the 7 free trial days expire, would emphatically imply you do not want to subscribe.

In trading the comments about the app on Google Play Store, it seems most everyone is being charged, even those who uninstall early and or never use it. The install does not spell out what the person who downloads the "free" acrobat mobile app must do to avoid one's Google Play Store account from automatically billing for Adobe. I even logged into my Adobe account

and could not find how to notify them I do not want my "free trial" to become a payable subscription. Adobe handled this extremely poor and questionable. 

 

 

do, to

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

 

For mobile-based subscriptions, it is the store that handles the transaction and the operations. Since you are using Android, go to Google Play Store:

1. Click on your profile icon on the top right;

2. Click on payments and subscriptions;

3. Check for the subscription you do not want to use and cancel it.

 

Uninstalling the application does not clear the subscriptions as they are bound to the account associated with Google Play. You have to manually cancel the subscription for it to stand null and void.

 

If you are charged incorrectly, you may go to the below link to start the refund process:

Request a refund on Google Play - Google Play Help

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Apr 20, 2024 Apr 20, 2024

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Hi I tried to cancel the way you discussed but. It won't allow me to unsubscribe.

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @Tynette368736802i6p,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4daj1JJ)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4daj1JJ)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

 

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