no way to cancel free trial....adobe acrobat mobile

[태경24961851x2al]

i didnt even use free trial 1 day, but cant find cancel option....

i regret that i tried to use free trial....

any help?

[Mike24964116yx5k]

I would think uninstalling the mobile app before the 7 free trial days expire, would emphatically imply you do not want to subscribe.

In trading the comments about the app on Google Play Store, it seems most everyone is being charged, even those who uninstall early and or never use it. The install does not spell out what the person who downloads the "free" acrobat mobile app must do to avoid one's Google Play Store account from automatically billing for Adobe. I even logged into my Adobe account

and could not find how to notify them I do not want my "free trial" to become a payable subscription. Adobe handled this extremely poor and questionable. 

do, to

[S. S · Accepted solution]

Hello,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

For mobile-based subscriptions, it is the store that handles the transaction and the operations. Since you are using Android, go to Google Play Store:

1. Click on your profile icon on the top right;

2. Click on payments and subscriptions;

3. Check for the subscription you do not want to use and cancel it.

Uninstalling the application does not clear the subscriptions as they are bound to the account associated with Google Play. You have to manually cancel the subscription for it to stand null and void.

If you are charged incorrectly, you may go to the below link to start the refund process:

Request a refund on Google Play - Google Play Help

Let me know if this helps.

Thanks,

Souvik.

[Tynette368736802i6p]

Hi I tried to cancel the way you discussed but. It won't allow me to unsubscribe.

[S. S]

Hi @Tynette368736802i6p,

Hope you are doing well. Thanks for writing in!

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4daj1JJ)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4daj1JJ)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Hope this helps.

Thanks,

Souvik.

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[Zealous_enthusiasm5E11]

Same experience here. Free trial is an obvious scam and zero customer service. No way to cancel free trial and no one to contact. Going to have to claw back via MasterCard. 

[Amal.]

Hi there

Thank you for reaching out. I hope this message finds you well.

I have checked the Adobe account associated with your Adobe ID on this community, and found that your subscription to Acrobat Pro has already been canceled.

If you’re referring to a different issue or require further assistance, please don’t hesitate to let us know.

~Amal

[emifood_0750]

Ive seemed to run into the same issue not being able to cancell my free trial... I read in the replies of similar situations and it seems Adobe can look up our account via our ID in this section and check possibly help cancell before the cc is charged. Adobe please help!

[Amal.]

Hi there

Hope you are doing well and sorry for the delayed reply.

I have checked your Adobe account, and I see that your plan for the Acrobat Pro desktop app is already cancelled.

Tip for future inquiries: For questions related to the Acrobat desktop app, we recommend posting them in the Adobe Community forums here: Acrobat Community Forum. This will help you get faster and more targeted support.