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Not able to Edit even after subscription

New Here ,
Feb 22, 2024 Feb 22, 2024

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Not able to edit even after subscription.

Please advise

 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hi @vishnu35623410yyeg,

 

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if these help.

 

Thanks,

Souvik.

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hi @vishnu35623410yyeg,

 

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if these help.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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