Not able to see the Pdf files

[SJ29766434hnem]

Hi team,

I'm not able to share the pdf files in my iPhone while attaching or uploading the files. Can you please help to find out the issue and get resolved. Also , files are available on my iPhone storage but nothing visible when am trying share  or upload the files via email or websites. If I try to share the files directly from the application then also the issue is same . 

[S. S]

Hi @SJ29766434hnem,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Have you checked if you can access the files from the files app? Maybe search using the file name on the main File App screen. If not, I suggest trying the below steps:

1. Click the three dots to the right of the file name in Acrobat;

2. Click Save a copy by scrolling to the bottom of the menu;

3. Select the option On this Phone;

4. Select a suitable location.

Once done, then try sharing the file again.

Also, would you mind sharing a few more pieces of information for further investigation:

1. The application version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat)

2. The iOS version your device is running;

3. A screenshot or a screen recording of the issue.

Look forward to hearing from you.

-Souvik