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Not possible to link Onedrive.

Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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Hello and thankyou for reading and perhaps answering this post.

I have a premium version of adobe acrobat reader and every time i try to connect with onedrive ( i have a microsoft office365 business account) on my samsung tablet i get an error message, i should "contact your  IT specialist...".

What could i do? I startet succesfully much times Microsoft and Adobe Document  Cloud integrations, but no connection.

Thank you.

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Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

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Hi @ulsim 

 

Hope you are doing well.

As per the issue that you are unable to link OneDrive. Would you mind sharing few details to understand the issue better.

1. Make and model of your device?

2. Application version?

 

We did try to replicate the behavior on our end, however, it is working fine. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For Android Adobe Reader Mobile version: 21.9.0


For more help refer to:

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

 

Thanks,

Harsh

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New Here ,
Oct 01, 2021 Oct 01, 2021

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This issue has been going on for a long time with no actual fix but just the same reply over and over again. Yes I am having the same issue, however I contacted our IT department to allow access for Adobe applications for OneDrive and even after this it still does not work. Ye I am the admin on the tablet 'samsung S7'.

 

After contacting Adobe tech support, they advised me they cant help cause they don't deal with mobile devices. So no we have bought Pro subscriptions and still no support... little of a joke don't you think Adobe?? 

 

So after all this i have change business OneDrive account to another, when I went through 'add account' it lead me to permissions page. after accepting all permission for Microsoft to adobe it did what everyone is going through add reverts me back to thew 'add account page with the error off IT permission.

 

After going through an elimination process, i am now certain it is Adobe issue as I have tried three Samsung devices, and two independent business accounts.

 

Can one of the team get this recified.

 

P.S.

Yes i had updated everything, so that's not a work around either....

 

Waiting impassiontly at the moment... 

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Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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Hi,

Thankyou for your answer.

I use a samsung tablet s6, and the version of adobe acrobat reader is 21.9.0.19.... and onedrive 6.39.

When i under acrobat try to connect with my microsoft business account and then, in a second step, i should permit to  log in in adobe acrobat reader, i get the feedback: " connection not possible. Contact your IT administrator". 

What is the problem?

I would be very  thankfull for a helpful note.

 

Thankyou.

Simon

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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 Hi @ulsim 

 

Sorry for the delayed response. Thanks for providing the details. If you are still facing the issue, please update the application to the latest 21.10 and confirm if the issue persists.

Also, please let us know the Android version you are on.

 

Thanks,

Harsh

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