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Payments

New Here ,
Aug 17, 2022 Aug 17, 2022

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My payment is good thru April 2,2023 so why is it trying to make me pay again when downloading app on my new phone

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Install update and subscribe

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hello Frank,

 

I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.

 

Since you have an active subscription on your Adobe Account, would you mind trying the below steps:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Sign in back using AppleID.

 

Also, you may try to restore your purchase from within the application. Please click the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hello Frank,

 

I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.

 

Since you have an active subscription on your Adobe Account, would you mind trying the below steps:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Sign in back using AppleID.

 

Also, you may try to restore your purchase from within the application. Please click the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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