Payments

[Frank25697980d3hb]

My payment is good thru April 2,2023 so why is it trying to make me pay again when downloading app on my new phone

[S. S · Accepted solution]

Hello Frank,

I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.

Since you have an active subscription on your Adobe Account, would you mind trying the below steps:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Sign in back using AppleID.

Also, you may try to restore your purchase from within the application. Please click the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Let me know if this helps.

Thanks,

Souvik.