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PDF are not displayed correctly

New Here ,
Nov 09, 2021 Nov 09, 2021

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i think since the last Adobe Acrobate Reader update for the Ipad there are more and more PDF files that are not displayed correctly. For example, the text or even entire graphics are missing in some passages, but they are displayed normally on the Adobe Acrobat Reader or on the IMac. That means: The problem is only for the Ipad. It does not matter which Ipad generation it is because the problem remains the same on both an old and the latest Ipad.

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hi @Sasha5e327 

 

Hope you are doing well.

As per the issue description that some content is not showing properly on the iPad. Would you mind sharing a few details to understand the issue better?

1. Is it happening with a particular file or with all files?

2. Application version?

3. If possible, could you share some screenshots of the issue?

Kindly update the application and then try if the issue persists.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hello Harsh, thanks for your feedback

1. The problem occurs with different PDF files.

2. the current version on the ipad is 21.10.00

3.
In the screenshot you can see the whole part of the text and graphics are not displayed

IMG_C7598BB50047-1.jpeg The application is up to date and cannot be updated. Regards

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Hello Harsh,

any News?

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Hi @Sasha5e327 

This issue was reported by a few more users and we are working on it. We will surely get back to you with an update on this. 

We appreciate your patience. 

 

Thanks,

Harsh

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New Here ,
Nov 09, 2021 Nov 09, 2021

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New Here ,
Nov 12, 2021 Nov 12, 2021

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I am having the same issue on my phone.   It started when I updated it to iOS 15.   What is the solution.  It is affecting my ability to work efficiently 

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi,

 

Sorry for the trouble you are facing.
We are unable to reproduce the behavior at our end. We would request you all to please share the files using which you are able to see this issue, so we can test this behavior on our end.  To share the file, either you can attach here directly(unless containing personal information) or you may  create a cloud link(using Google drive, Dropbox, One Drive, etc…) and send it in a private message. 
 For sending a private message follow the below steps:
 1. Tap my name beside my profile picture.
 2. Tap send a message.
 3. Write your message, paste the link and tap send.

 

Thanks,

Harsh

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New Here ,
Nov 18, 2021 Nov 18, 2021

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I don't use any clouds. may i send you the link where you can download the file?

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Sure, that will work.

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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Thanks for providing the details. We are checking for this with the engineering team and we will get back to you as soon as we get an update.

 

Thanks for your time and cooperation.

 

Regards,

Harsh

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