• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF Embed load issue using QR code

New Here ,
May 30, 2022 May 30, 2022

Copy link to clipboard

Copied

Hi, our customers have experienced issues loading the <iframe> embed when coming onto our website using a QR code. However, the <iframe> loads when upon refresh. Is there a way to fix this? it seems the iframe isnt triggering the load when users come onto the page via QR code?

 

following is the direct link to the iframe page: https://www.davidjones.com/flyer/instore-promotion

TOPICS
iOS , View or share PDFs

Views

452

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

Hello Helen,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile. 

 

Is this issue with a specific QR code. If yes, can you try using other files and check?

 

Can you also please check if the application is up to date. 

 

Hoping to hear from you.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

LATEST

Hi Souvik, 

 

Please find attached new QR code for your testing purpose. 

Please note we have tested the QR codes with the following devices:

samsung gal 20, and using the inbuilt qrcode setting

- apple iphone 11, scanning with camera and viewing on safari

 

As the adobe application is just an iframe, i dont think there are any "updates" required from my end. If you can please have a look at the code for me, let me know if you find anything old?

 

<div id="adobe-dc-view" class="ViewSDK_hideOverflow"><iframe src="https://documentcloud.adobe.com/view-sdk/2.24.4_2.11.0-d41709d8/iframe.html?locale=en-US&amp;msi=971..." id="iframe-adobe-dc-view" allowfullscreen="allowfullscreen" style="width: 100%; height: 100%; border: none;"></iframe></div>

 

<script src="https://documentcloud.adobe.com/view-sdk/main.js">// <![CDATA[

// ]]></script>

 

<script type="text/javascript">// <![CDATA[
$( document ).ready(function() {
document.addEventListener("adobe_dc_view_sdk.ready", function(){
var adobeDCView = new AdobeDC.View({clientId: "1c71ca242a1b482482e7ef568ef0fe06", divId: "adobe-dc-view"});
adobeDCView.previewFile({
content: {location: {url: "/images/assetimages/pdf/information/AW22_TACTICAL_Clearance_Flyer_Digital.pdf"}},
metaData:{fileName: "SALE"}
}, {showAnnotationTools: false, showLeftHandPanel: false, showPageControls: false});
});
});
// ]]></script>

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines