• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF opens blank on mobile app

New Here ,
Aug 27, 2022 Aug 27, 2022

Copy link to clipboard

Copied

I downloaded textbook chapters and uploaded them to Adobe Cloud. I was able to open/read/edit them on my iPad yesterday.

But today when I tried to open the same files on my iPad and phone, they opened blank - just a white page. I can't scroll either.

Other files are opening fine besides the textbook files, but the textbook files open fine on the desktop app. 

Tried signing out and back in, reinstalling app, restarting iPad - none fixed the issue.

 

TOPICS
Crash or freeze

Views

257

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 30, 2022 Aug 30, 2022

Copy link to clipboard

Copied

LATEST

Hello @shell88 

 

I hope you're doing great.

 

As per the issue description, the PDF opens blank in your Acrobat Reader mobile application.

 

Please try the following steps: -

1. Try downloading the file in your local storage and then try to open it.

2. Check for any updates for your device.

3. Clear the cache of the application from device settings.

 

If the issue persist, could you please share the following details: 

1. Application version.

2. OS version of your device

3. A screenshot of the issue you're experiencing.

4. If possible, could you share the PDF file that is having issue.

 

Looking forward to hearing back from you.

 

Regards,

Krutikka

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines