PDF’s non-viewable from unemployment website

[Home office manager]

Hello,

My husband is trying to view documents from his unemployment account and we've downloaded the Adobe Reader mobile app and he's still unable to open these important documents. It says we need Adobe 8 or higher. The web address the error box displays is adobe.com/go/pdf_forms_configure. 

We've made sure our iPad has the latest updates so we're not sure what is going on, I just know he needs to be able to view these documents.

Thank you in advance.

[Ria Tagra]

Hi @Home office manager,

Thank you for your swift reply. Could you please help me with the affected file with us? Please upload the file to https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html and then share the link with us.

Your response awaited!

Regards

Ria