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Pdf viewer not found

New Here ,
Aug 21, 2021 Aug 21, 2021

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Bmo  banking app can no longer find adobe reader. Unable to open statements. Adobe will open files from other apps and emails. Both apps worked together for years. Only started not working this week. 

Both apps uninstalled and then reinstalled. No difference. 

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LEGEND ,
Aug 22, 2021 Aug 22, 2021

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Contact Bmo, they probably changed something. 

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New Here ,
Aug 23, 2021 Aug 23, 2021

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Same....

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New Here ,
Aug 27, 2021 Aug 27, 2021

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The good news is that it started working again. The BMO app updated on Aug 25th and that appears to have solved the problem. The previous update was on the 16th  and I think that is when it stopped working.

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New Here ,
Jan 16, 2024 Jan 16, 2024

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No. It's Jan 2024 and it's still not recognizing all the pdf viewers on my phone including Adobe.

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Hi @Bryan34842239lzw2,

 

Hope you are doing well. Thank you for writing in!

 

The description shows an issue with the native BMO application, which fails to recognize the PDF opening apps.

 

Would you mind sharing a screenshot of what you see when opening the statement file? Do you see the application picker? Also, do you have the option to select "Open With" and then move to Acrobat?

 

Even though we do not have control over this, we would like to investigate if there is a break at our end.

 

Look forward to hearing from you.

 

-Souvik

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