PDFs stuck on read only on iPad &iPhone

Report · May 30, 2022

I have upgraded to Acrobat Pro which told me I can edit PDFs on mobile devices... every PDF that is NOT read only on my MacBook is read only on both devices. I have been hung up on by customer service twice now. Why is there no easy solution for this? I run a remote business like the rest of us, it's 2022, I can't find anything in the forums except "have you updated to the latest software?" Yes of course I have.

Report · May 30, 2022

Hello Ivan,

I hope you are doing well. I am sorry for the experience you had with Acrobat Reader Mobile.

The issue that you refer to, is with a specific file or with all the files? If with all the files, can you share a sample pdf with us so that we can check and try to reproduce the same at our end.

If the issue is with a specific file, you might want to check the properties of the pdf on your MacBook and see if the file is restricted to editing.

Hoping to hear from you.

Thanks,

Souvik.