Pending Fulfillment message after trying purchasing subscription

[Jamario27209625vxuu]

What can I do about this? I'm trying to download something on my iPhone but I keep getting this pending message. Even when I restore purchases it says none were found but I definitely have an e-mail saying my subscription is active. 

[Krutikka D]

Hello @Jamario27209625vxuu 

I hope you're doing great, and sorry for the trouble.

As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message-

• Click on my name. 
• In my profile, click on the "send a message" option on the right side of the screen.

Hoping to hear from you soon.

Regards, 

Krutikka