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Pending Fulfillment message after trying purchasing subscription

New Here ,
Nov 18, 2022 Nov 18, 2022

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What can I do about this? I'm trying to download something on my iPhone but I keep getting this pending message. Even when I restore purchases it says none were found but I definitely have an e-mail saying my subscription is active. 

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Crash or freeze , iOS

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Hello @Jamario27209625vxuu 

 

I hope you're doing great, and sorry for the trouble.

 

As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message-

  • Click on my name. 
  • In my profile, click on the "send a message" option on the right side of the screen.

 

Hoping to hear from you soon.

 

Regards, 

Krutikka

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