Hello @sandy26011915njq3
I hope you're doing great, and sorry for the issue you're experiencing.
Could you please try to switch the network on your device?
If you're using your Wi-Fi, please switch to cellular data and check if it works.
Are you logging in with your Apple ID or Adobe ID? Kindly try to log in with your Apple ID once.
Also, Try to restore your purchase, with the help of this article: -
https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription
Let me know if this works.
Regards,
Krutikka
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