Please help. Cannot open email pdfs

[Nigel258211433ssp]

I paid my subscription fee but still cannot open pdfs from my email. Anyone know why ? 

[Amal.]

Hi @Nigel258211433ssp

I hope you're doing well, and thank you for getting in touch.

To better assist you, could you please provide some additional information about the issue you're experiencing?

1. Error Message: When you attempt to open the PDF file from your email, do you receive any error messages? If so, could you share a screenshot of the error message for better clarity?

2. Workflow: Please describe the steps you are taking when trying to open the PDF file. A short video recording showing the exact steps and the issue occurring would be extremely helpful.

3. Local File Test: As an initial troubleshooting step, please try saving the PDF file to your device locally and then attempt to open it. Let me know if the issue persists when opening the file from your device.

Your cooperation is greatly appreciated, and this information will help us resolve the issue more effectively.

~Amal