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Please

New Here ,
Sep 02, 2022 Sep 02, 2022
  1. Good evening. The funds from my account will be charged for the subscription, which was mistakenly issued. There was a trial period of subscription. Please return the charged funds.
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iOS
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1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

Hi @Дарья25937199rgpa

 

I hope you are doing well.

 

I see an active subscription for Acrobat Premium, a mobile-based susbcription.

 

Since you have been charged today, I suggest you contact AppStore for a refund, as they monitor in-app purchases.

Link to start refund process: Report a Problem (apple.com)

 

Hope this helps.

 

-Souvik.

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

Hi @Дарья25937199rgpa

 

I hope you are doing well.

 

I see an active subscription for Acrobat Premium, a mobile-based susbcription.

 

Since you have been charged today, I suggest you contact AppStore for a refund, as they monitor in-app purchases.

Link to start refund process: Report a Problem (apple.com)

 

Hope this helps.

 

-Souvik.

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022
LATEST

Moving the thread to the Acrobat Reader Mobile board for better exposure and support

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