Por que se abre un archivo que viene en Excel y se abre en PDF, no me deja trabajar en el Excel.

[Brossman]

• Por que se abre un archivo que viene en Excel y se abre en PDF, no me deja trabajar en el Excel.

[Amal.]

Hi there,

I hope you're doing well! Thank you for reaching out to us.

To help us assist you more effectively, could you please provide a bit more detail about the issue you're encountering? Specifically, it would be helpful to know:

• The make and model of the mobile device you are using.
• A brief description of the problem, including any error messages or unexpected behavior you are experiencing.

If possible, please share a short video recording that captures the steps you're taking and the issue as it occurs. This will give us a clearer understanding and enable us to provide more accurate support.

Additionally, please check the default application on your device for opening Excel files to ensure it is configured correctly. Sometimes, issues can be resolved by adjusting the default settings or using a different application.

We look forward to your response.

~Amal