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Problem with inactive subscription that is paid for.

New Here ,
Sep 29, 2022 Sep 29, 2022

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I have a subscription that is not supposed to renew until March 2023. I did not cancel it, it did not expire yet it's telling me my subscription is no longer valid and I paid for the year. What do I do?

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi @Dacia26353962g32m,

 

Hope you are doing well. Sorry for your experience with the subscription services.

 

I checked with the email address registered on your account and could not find an active subscription.

 

Can you check with the subscription you purchased if the email address for the purchase and the email address you used to log in is the same on the application? 

 

If you have a different email address, please share it with me over a private message for further investigation.

[To send a private message, click on my profile name-> click the blue button that says "Send a message"]

 

Looking forward to hearing from you.

 

-Souvik. 

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi @Dacia26353962g32m,

 

Hope you are doing well. Sorry for your experience with the subscription services.

 

I checked with the email address registered on your account and could not find an active subscription.

 

Can you check with the subscription you purchased if the email address for the purchase and the email address you used to log in is the same on the application? 

 

If you have a different email address, please share it with me over a private message for further investigation.

[To send a private message, click on my profile name-> click the blue button that says "Send a message"]

 

Looking forward to hearing from you.

 

-Souvik. 

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