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5

Problem with one drive sync

Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Hello

using acrobat reader app version 23.05.01 on ipad 9 ios 16.5.

 

the app keeps creating conflict copies when trying to sync with onedrive where the psf is located. (I trying using a reader from another company and do not have the same problem).

besides creating a conflicted copy, 2 out of 3 times it loses one hour or so of comments and hoghlights. 

i tried moving the file to my ipad, and to my surprise lost another hour of notes even without syncing issues with external programs.


this issue does not happen right away, the file must be open for around one hour.

 

apart from that, there should be more freedom to change highlight colors and at least another level of transparency. Why not have the same colors as in the pc version? 

maybe it is a bug with 16.5.

if this is solved (the sync and loss of notes) ill gladly change my review on the app

 

thanks

Pedro

 

 

 

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iOS
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Community Beginner ,
Sep 12, 2024 Sep 12, 2024

Please escalate this and post an ETA. The continued comments of "sorry someone is working on it" for over a year are not helpful and do not seem to reflect what is actually happening. This should be a simple fix. I should not have 10+ documents created and worry about which one has my latest changes. 

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Guest
Sep 12, 2024 Sep 12, 2024
Adobe is very expensive software, still we are facing problem frm a year, I
am afraid, i may leave Adobe, if it is not repaired by end of this months.
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Community Beginner ,
Aug 30, 2024 Aug 30, 2024

I have the exact same issue. A new conflict file is created whenever I make any changes to a pdf in Onedrive. It is quite maddening tbh and obviously this has been an issue for over a year.

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