Protected File

[Antoinette5C44]

How do I remove password from file so I can upload it? 

[ahtorm · Accepted solution]

You need the password for the pdf to change security settings. With Adobe Acrobat Pro the procedure I've used is:

1.  Open the pdf
2.  Go to File- properties
3.  Click on the Security tab and see Security Measures box for type of security; If password protected you must have the password to change security. Try anyway because occasionaly, RARELY, it works without your having the password.  Also, look at the Document Restrictions Summary displayed on the page to see what actions are allowed with the password security
4.  If you can't change the security try printing the pdf to a non-Adobe printer and scanning the printed version to be saved as a pdf file on your device or the Adobe Cloud depending upon where you file your pdf's. I have done this several times with documents.

[Ria Tagra]

Hi @Antoinette5C44 

Hope you are doing well.

As @ahtorm  correctly mentioned the steps to remove password. Try them and let us know if that works for you.

If not, please get back to us. In order to understand your issue a little better, please help us with few details:

1.  Did you created password for the doc? 
2. Are you using Mobile Reader or Acrobat on PC?
3. Make and model of your device?
4. Application version?
5.  Where do you want to upload the file?
6. Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 

For more help refer to: https://www.adobe.com/acrobat/how-to/unlock-pdf.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria