Purchase

Hi @savanah23395844pg4d 

For this issue, kindly check if the email address you have used to sign in is the same as the one used to purchase the subscription. Also, here is help document on a similar issue let us know if that helps:

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipad-pro-2021-stopped-working/m-p/12705624#M15627

Thanks,

Harsh