While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.
This does not happen when using only English letters or numbers.
When trying to Undo the "invisible" added text, the app crashes.
This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.
Did anyone else encounter this? Is there a known workaround?
/t5/acrobat-reader-mobile-discussions/quot-fill-sign-quot-text-disappears-as-soon-as-leaving-the-text-box-when-writing-in-hebrew/m-p/14432305#M25792Feb 19, 2024
Feb 19, 2024
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I identified the follow behaviour of text objects when they contain even a single letter in RTL language (Hebrew or Arabic):
Desktop (version 2023.008.20470) :
The text object is preseved, but in some cases, the Hebrew/Arabic letters turn to squares, as if the applied font doesn't support the character set.
RTL peragraph direction is no longer supported.
Web (version 3.22.29-93b8a4d51):
The text object disappears after you exit the document (text objects with Roman charset or digits are preserved).
RTL peragraph direction is not supported.
Mobile App (Acrobat version 24.01.02 (20240131.1538360) for iPhone):
The text object disappears after you tap out of it to exit or create a new one (text objects with Roman charset or digits are preserved). If you click in the place where it was, it will show up for editing with the text it contained. This means tht the problem is with rendering the content of the object to the PDF.
RTL peragraph direction is still supported.
As I still have the the old Fill & Sign app installed, I checked and verified that the text tool functioned perfectly from Hebrew and Arabic.
Thank you, but this doesn't solve the problem. If I'm paying for Adobe premium, I want to be able to use it as intended, and see the text I'm inputting.
Well, two quarters has ended, but the issue preserves. Still the same problem in version 24.5.1.33730. what's the ETA on this? I'm a paying customer and expect some level of quality here.
We’ve escalated this issue to our engineering team, who are actively working on a solution. We expect that this will be addressed in an upcoming update.
Thank you for your patience and understanding as we resolve this matter.
Thank you for getting in touch with us. I wanted to let you know that we’ve already escalated this issue to our engineering team, who are currently working diligently to address it. We anticipate that a solution will be included in the future update.
We appreciate your patience and understanding as we work to resolve this. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Hope you're doing well, and thank you for reaching out.
Could you please share a few more details about the issue you're experiencing? Specifically, it would be helpful to know the steps or workflow you're following.
If your issue is the same as what's being discussed earlier in this thread, rest assured that our engineering team is actively working on it, and a fix will be included in a future update.
However, if you're referring to something different, please let us know.
Hi The problem I’m experiencing is that your application does not support Hebrew documents signing. Which make it irrelevant for me, since I work in Hebrew and sign files in Hebrew. Due to this, I would like to request a refund, since you cannot provide me the service you’re app was claimed for.
I hope you're doing well, and thank you for reaching out.
I’ve reviewed your Adobe account and am unable to find any active/paid plan. If you may have used any other Adobe ID/Email for the subscription, please let us know via private message so we can track it further for you.
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