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Reembolso

New Here ,
Jan 28, 2021 Jan 28, 2021

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Había cancelado la prueba gratuita pero al pasar el mes me han cobrado una mensualidad y me gustaría recibir el reembolso. 

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Android , Cancel subscription

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Eu preciso da mesma ajuda

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New Here ,
Jun 01, 2024 Jun 01, 2024

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Hola, después de estos años, como solucionaste este problema, porque actualmente me encuentro con el tema, de que cancele un plan, y al pasar el mes me cobraron 7 veces el monto, por ejemplo la mensualidad me salia 5 mil pesos chilenos, y hoy de la nada se me cobraron 46 mil pesos chilenos, pese de tener cancelado el plan.

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi @Kevin37777245ztf7,

 

Hope you are doing well. Thanks for writing in!

 

I checked your account registered on the community and found a subscription for Acrobat Standard DC, which has been canceled.

Also, no charges were levied on your account.

 

As you mentioned about being charged, would you mind sharing a screenshot of the email that you received related to the charge confirmation, which also mentions the amount being sent to Adobe? 

This will help us investigate the issue further and assist you better.

 

-Souvik

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