• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Reembolso

New Here ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

Bom dia! Meu nome é José Vitor Barbosa, fiz a compra e minha intenção era usufruir dos 7 dias grátis, para assim fazer a compra total de um pacote melhor! Tudo está mencionado na assinatura  do programa! Mais hoje 01/06/2021 foi cobrado 60R$ no meu cartão de crédito! Espero um retorno de vocês e que façam o reembolso do valor!

OBS: meu notebook quebrou! Fiz a assinatura pelo programa! Baixei o App pelo sistema do IOS mais não consigo cancelar a assinatura! Olhem isso também  por favor! Exatamente a 3:00 horas que a cobrança foi feita, revisem isso e desde já um muitíssimo obrigado!

TOPICS
Cancel subscription , iOS

Views

416

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

LATEST

Hi José Vitor Barbosa,

 

Hope you are doing well and sorry for the trouble. As described you want to cancel the subscription and expecting a refund.

 

I have checked your account details with the email you are using on this community and found that you have Acrobat Pro DC subscription. Please check out the steps shared in the help page https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Moreover, a refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

 

Hope this information will help

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines