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Reembolso

New Here ,
Aug 29, 2022 Aug 29, 2022

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Estava acessando o aplicativo é quando fui entaa acesse o mesmo, apareceu algumas propostas de planos, porém, ao clicar para fechar acabei realizando a compra de um plano de R$ 16,90 por engano. 
Quero solicitar o reembolso e cancelamento 

24EDE256-E1CF-4A4D-A11C-E454A9F6A8AD.png

do mesmo, tendo em vista que foi acometido um erro ao realizar a compra, pois, a mesma estava próxima a seta onde "fecharia" a proposta de compra.

8888778B-A369-457A-9441-1AD67BD14378.png

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Participant ,
Aug 30, 2022 Aug 30, 2022

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Hello @ELLEN25863459pq1i 

 

I hope you're doing great.

 

For cancellation or refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

 

For refund or billing requests, refer to:
Refunds on Google Play for Google Play Store.
For iOS: Refund purchase 

 

I hope it helps.

 

Regards,

Krutikka

 

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