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Reembolso

New Here ,
May 06, 2023 May 06, 2023

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Bom dia!

Assinei o aplicativo porém não usei porque ao transformar o PDF em editável as letras não vem do mesmo tamanho e não consigo mudar. Quando seleciono só vai a palavra toda para letras maiores ou menos do que a que eu preciso para reeditar. Diante disso tudo peço encarecidamente que estornem o meu valor de R$22,99 já que não usei o produto e não serve como pensei que serveria. A assinatura foi dia 03-05...peço por gentileza o estorno do meu valor. Muito obrigado 

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Adobe Employee ,
May 07, 2023 May 07, 2023

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Hello @Liliane2975790838gn,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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