Refund

[kruukruu~]

hey adobe. can you please look into my refund request? i haven't gotten my refund yet for my monthly subscription which i cancelled not even an hour after i accidentally purchased it. it has been DAYS since i cancelled my subscription and not even a single penny is transferred back into my wallet. i dont want any of your repeated answers, i want you to actually help me get back my money.

[Tariq Ahmad]

Hi @kruukruu~

Thanks for reaching out. Sorry for the delay. 
Please check this document very carefully: https://adobe.ly/4oXI48R

If it matches all the requirements, then submit your request. Also, ensure you provide all correct information in the request form; any incorrect information will automatically cancel the request without notice. The request will also be canceled if it doesn't match the refund policy already mentioned in here: https://adobe.ly/3Vvappu;

Best regards,
Tariq | Adobe Community Team

[kruukruu~]

hi adobe! where do i submit the refund request? i thought that as long as i
cancelled my subscription within the 14 days, i will get my refund.

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[S. S]

Hi @kruukruu~,

If you open the link shared by Tariq above, you should be able to get to a form to submit the refund request.

Again, as mentioned by Tariq, if the requirements are met, submit the request for refund, and the team will look into it.

Regards,
Souvik.

[kruukruu~]

hi souvik! i have clicked the link provided by tariq but i says invalid
parameters.

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*Disclaimer & Confidentiality Notice:* MSU-IIT e-mail is provided “as is”
without warranties, and the Institute is not responsible for delays,
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views expressed are those of the sender unless stated otherwise. This
e-mail and its attachments are confidential; if you are not the intended
recipient, please notify the sender, delete all copies, and do not use or
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[S. S]

Hi @kruukruu~,

Please try the revised link here: https://adobe.ly/42d4ngZ

Let me know if this works.

Regards,
Souvik.

[kruukruu~]

i see now. i don't see a form and in case you missed to understand my
problem, i purchased the plan through apple pay and the instruction for
refund there is that i’ll get my money back for i forgot how many working
days as long as i cancelled it on my settings. didn’t receive any
cancellation email either.

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*Disclaimer & Confidentiality Notice:* MSU-IIT e-mail is provided “as is”
without warranties, and the Institute is not responsible for delays,
delivery issues, data loss, or the accuracy of unofficial content. The
views expressed are those of the sender unless stated otherwise. This
e-mail and its attachments are confidential; if you are not the intended
recipient, please notify the sender, delete all copies, and do not use or
disclose the contents.

[S. S]

Thanks for the clarification, @kruukruu~.

For subscriptions purchased through Apple, you will have to contact Apple directly, as we have very limited control over handling billing-related issues with them.

You can refer to this link to submit your refund request to them: https://adobe.ly/41vKEJh

Regards,
Souvik.