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Refund

New Here ,
Aug 27, 2023 Aug 27, 2023

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I misunderstood the payment I can not afford to pay 93 upfront I would like a refund please.

My email is samiabuzaid05@gmail.com 

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New Here ,
Aug 27, 2023 Aug 27, 2023

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I would like my money back do t need it at all. Used it once. And you guys too it from my Apple Pay....

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Adobe Employee ,
Sep 24, 2023 Sep 24, 2023

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Hello @Sami28527760oe67 @Mariana31923489hfvt,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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