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12

REMBOLSO

New Here ,
Aug 10, 2023 Aug 10, 2023

decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias

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Android , Create PDF
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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 13, 2025 Aug 13, 2025

Hi stylish_Everglow6232,

 

We are sorry to hear about your issue.

 

To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8 


Regards,
Souvik.

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Adobe Employee ,
Aug 11, 2023 Aug 11, 2023

Hello @Ims31607470262s,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Aug 12, 2025 Aug 12, 2025
  • Buenas tardes quiero solicitar un Remboslo debido. Que me lo cobraron y aún no vencía y se canceló 
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New Here ,
Aug 12, 2025 Aug 12, 2025
Venías noches quiero solicitar mi rembolso me está cobrando cuando yo lo
cancele mucho antes
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Adobe Employee ,
Aug 13, 2025 Aug 13, 2025

Hi stylish_Everglow6232,

 

We are sorry to hear about your issue.

 

To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8 


Regards,
Souvik.

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New Here ,
Sep 19, 2025 Sep 19, 2025

Buenas tardes, hice la cancelación del producto el mismo día que lo adquirí, no se había acabado la prueba gratis aún, y aún no se me reembolsa el dinero. Por favor cuánto demora y que sea lo más pronto posible 🙏🏽

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New Here ,
Sep 19, 2025 Sep 19, 2025
Buenas tardes, hice la cancelación del producto el mismo día que lo
adquirí, no se había acabado la prueba gratis aún, y aún no se me reembolsa
el dinero. Por favor cuánto demora y que sea lo más pronto posible 🙏🏽
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Adobe Employee ,
Sep 22, 2025 Sep 22, 2025
LATEST

Hi @yuri_0769,

 

Hope you are doing well. Sorry for the trouble.

 

I checked your account, and couldn't find any active subscription.

 

If you have all the details available with you, like the Order number, subscription ID, transaction details, please feel free to check the link shared above.

 

It should give you a complete guide on the cancellation process, and the refund.


Regards,
Souvik.

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