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decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias
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Hi stylish_Everglow6232,
We are sorry to hear about your issue.
To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8
Regards,
Souvik.
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Hello @Ims31607470262s,
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.
Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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Hi stylish_Everglow6232,
We are sorry to hear about your issue.
To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8
Regards,
Souvik.
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Buenas tardes, hice la cancelación del producto el mismo día que lo adquirí, no se había acabado la prueba gratis aún, y aún no se me reembolsa el dinero. Por favor cuánto demora y que sea lo más pronto posible 🙏🏽
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Hi @yuri_0769,
Hope you are doing well. Sorry for the trouble.
I checked your account, and couldn't find any active subscription.
If you have all the details available with you, like the Order number, subscription ID, transaction details, please feel free to check the link shared above.
It should give you a complete guide on the cancellation process, and the refund.
Regards,
Souvik.
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