Remove AI icon in Acrobat Reader Mobile

[Amber37396719fnvj]

The AI assistant is in my way. I am using my mobile app so the icon takes up a significant section of the text. The preferences menu does not offer a way to remove the icon. Is there some way to fix this? I don't want or need AI to help me read my documents.

[sprinklr-integration-user · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

If you don't require Al Assistant, you can turn it off from Preferences.

1. Select the profile icon on your device.
2. Select Preferences. 
3. Select the toggle next to Enable generative AI features in Acrobat.

For more information, please check the help page (https://adobe.ly/3zYshSq)

Let us know if you experience any trouble and need more help.

~Amal

[Amal. · Accepted solution]

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the Play Store or Samsung Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

[Amal. · Accepted solution]

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the Play Store or Samsung Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

[rob137268]

Amal,

I appreciate that you are trying to resolve this, but the AI Assistant button appeared for the first time today in my Adobe Reader app (version 24.09.01 on iPadOS 17.6.1). A few months ago I was able to turn off the button in the desktop app, but I can't find a way to do it in the mobile app. Therefore the OP's problem, which is also my own problem, does not appear to have been resolved by the most recent update.

I am never going to click on the button intentionally, and I would rather it wasn't hopping around in the corner, a distracting purple circle on an otherwise b&w screen.

[jane-e]

the AI Assistant button appeared for the first time today in my Adobe Reader app (version 24.09.01 on iPadOS 17.6.1). 

By @rob137268

Try the steps in this Help page for Acrobat Mobile:

https://helpx.adobe.com/acrobat/using/generative-ai-features-in-acrobat-mobile.html

Turn off AI Assistant

If you don't require Al Assistant, you can turn it off from Preferences.

1. Select the profile icon on your device.

2. Select Preferences. 

3. Select the toggle next to Enable generative AI features in Acrobat.

   

   Preferences > Subscriptions also has a subscribe to AI assistant button, which I have not enabled.

   

   Jane

[rob137268]

Jane,

Thanks, but we must be looking at something different.

When I open Reader on my iPad and click on my profile icon and Preferences I see different options to those in the i age you shared. None of the options I see are related to AI.

[steve_2373]

I've been to the preference page and turned off Generative AI.... HOWEVER... I still get asked if I want to turn it back on (downloading PDF files in Acrobat). Isn't there a way to just turn it off??? 

[greg_9669]

Of course I disabled according to your suggestion and now instead of it showing up to ask me to generate a summary, it isks if I would like to enable Generative AI. I turned off the feature only to get this new pop-up. I am paying real money for the app and this forced selling is unacceptable. I don't want Generative AI and I do not need to be asked everytime I open the app if I want it. How can I completely get rid of this pop-up without just cancelling my Acrobat Pro subscription and deleting the app?

[fototypo]

I have the problem, too. It's annoying to have the AI  line  displayed, even in full screen mode. Many people use their tablets for presentation and don't want anything else on the screen. This is not a minor fault! AI isn't everything, not happy.

[kennybroh]

I am using Acrobat Pro on an iPhone 15 and when I open preferences there is no option to turn off Generative AI. Its really ridiculous that after all this time there still isn't an easy way to turn this annoying feature off. 

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and sorry for the trouble. 

You can turn off the Gen AI feature from Preferences. Follow the steps as below:

1. Select the profile icon on your device

2. Select Preferences. 

3. Select the toggle next to Enable generative AI features in Acrobat.

For more information, please check the help page (https://adobe.ly/3ZzuRbx)

Let us know if you experience any trouble and need more help.