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Reporting a technical issue with a corrupted file (apperantly)

New Here ,
Apr 24, 2023 Apr 24, 2023

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Hi,

 

My project called 'Isabella konfirmation' seems to be broken.

I can't access it (the app breaks down, when trying). I can access other projects with no problems.

I made a copy 'isabella konfirmation copy 2' which have the same issue. I managed to get access to the file through mobile app - however that seemed to corrupt the file even more leaving only the text-layer in the file apparently.

 

Any chance it can be recovered (spend many hours making it and need it 1 1/2 week). A 'error report' was also sent by the system.

 

Best regards,
Katrine

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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what app?

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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[Moderator moved from Using the Community forums to Acrobat Reader Mobile.]

 

Which software did you use to create the original document?

And which software did you use to convert it to another file type?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

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Hi @GR15B - Isabe295650128fsy,

 

Hope you are doing well. Sorry about your experience.

 

Would you mind briefing us more about the issue?

 

A few more pieces of information would be great: 

1. The Adobe application you are using;

2. A sample file for us to investigate.

 

Look forward to hearing from you.

 

-Souvik

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