”Restored” error while editing documents

Report · Apr 21, 2022

Hi i need some help. We are using adobe acrobat to edit maps with marks to where we have been. Since we do alot of these "comments" it can be hundreds in one map. And it had all been fine for a year. But lately there has been an issue with acrobat creating a "Restored" version of the original document(file).

Badly translated from Swedish it reads something like this:

"Couldnt save ("nameoffile") too reviews. A copy has been saved to ("nameoffile" Restored) has been saved on your unit."

Im not sure what to make of this. I've been hunting a answear but i dont seem to find any related.

It only occures here and there, so not on every use of the app.

Hope anyone have an idea! Thanks

Report · Apr 27, 2022

Hello Edvin,

Hope you are doing well. Sorry for the delayed response and for the experience you had while using the application.

Just to confirm, are you facing this issue with just a particular file or is it with all the files? Also, can you share a screen recording of the work flow that you are following so that we can understand at exactly which point you are getting the error?

Thanks,

Souvik.

Report · May 01, 2022

Hi! Sorry for not responding in such time. It occures with all the files. Its abit hard to "force" the issue aswell because it only happens sometimes. But here is a screen record attached!

Report · May 02, 2022

Hello Edvin,

Thanks for sharing the screen recording. It does help us a lot.

While we are trying to understand the exact error that you are getting, can you share a sample file with us over private messages so that we can try to reproduce the same on our end to check at exactly when the situation arises.

Also, while you do so, please check if there are any pending updates for iOS or for Acrobat Reader Mobile on theapp store, please complete them once and tehn try again and let me know if it helps.

Thanks,

Souvik.