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I subscribed for Adobe Acrobat Premium Yearly in Dec 2022 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:
Already purchased.
Error code: IS9224/6050/JigSAOIZBq
Help?
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Hi @J4a1,
Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
Would you mind sharing the screenshot of the receipt through which it shows the subscription?
Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.
Look forward to hearing from you.
-Souvik.
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Hi @J4a1
Sorry to hear about the trouble caused.
Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:
- Launch Acrobat.
- Tap Profile icon > Subscriptions.
- Tap Restore purchases. A dialogue appears stating that your purchase is restored.
- Relaunch the app and try using your paid services.
Let us know if this helps.
Thanks,
Akanchha
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I have the receipt and the money was taken from my bank account.
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Hi @J4a1,
Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
Would you mind sharing the screenshot of the receipt through which it shows the subscription?
Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.
Look forward to hearing from you.
-Souvik.
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I am having the same issue money was taken from my account and still shows expired subscription. Clicked restore purchased and says no purchasases found. Please help
 
 
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Did you workout what happened? I had the same issue happen to me!
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Hi @Dandan1985,
Thank you for writing in!
We at Adobe do not directly manage the transactions for Mobile-based subscriptions; the stores manage it.
In case you see issues related to Google Play Store or Samsung Galaxy Store, we suggest reaching out to me over a private message with the below details:
Email ID :
GPA/Samsung number :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :
-Souvik
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Hello,
Email ID: [PII removed by moderator]
GPA/Samsung number : SM-S918B/DS
Purchase Date: 30.02.2024
Date of refund request: 06.02.2024
Amount of purchase: 271,56 pln/ 0 pln
App Store purchased from: Galaxy store
Reason for refund :
I bought a subscription with a trial period through the Acrobat application (it redirected me to the Galaxy Store) but the application does not see it. everything is fine in the Galaxy store. I tried to restore the purchase but the message 'no purchases found' appears, when I tried to buy again it says 'already purchased'
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Hi @aga284812425knc,
Thank you for sharing the details.
I checked the details, and you have not been charged. Also, the details are not reflected on Samsung's portal for my team to investigate further.
Would you mind sharing a screenshot of the email you received from Samsung once it was charged to your card?
The current charge shows as 0.
Look forward to hearing from you.
-Souvik
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Thanks for writing in!
I would happily help if you could elaborate further on the issue.
Let me know if there are any, and I'll remove the document attached above, as it might contain sensitive information.
-Souvik
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Hi,
I've got the same problem....