Samsung Galaxy S22 Ultra, no features after subscription

[J4a1]

I subscribed for Adobe Acrobat Premium Yearly in Dec 2022 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

Already purchased.

Error code: IS9224/6050/JigSAOIZBq

Help?

[AkanchhaS]

Hi @J4a1 

Sorry to hear about the trouble caused.

Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:

• Launch Acrobat.
• Tap Profile icon > Subscriptions.
• Tap Restore purchases. A dialogue appears stating that your purchase is restored.
• Relaunch the app and try using your paid services.

Let us know if this helps.

Thanks,

Akanchha

[J4a1]

I've done that and it tells me it can't find any purchases to restore. But
I have the receipt and the money was taken from my bank account.

[S S. · Accepted solution]

Hi @J4a1,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing the screenshot of the receipt through which it shows the subscription?

Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

Look forward to hearing from you.

-Souvik.

[Jonathan30901863z1br]

Hi @J4a1,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing the screenshot of the receipt through which it shows the subscription?

Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

Look forward to hearing from you.

-Souvik.

By @S S.

I am having the same issue money was taken from my account and still shows expired subscription. Clicked restore purchased and says no purchasases found. Please help

 

 

[Dandan1985]

Did you workout what happened?  I had the same issue happen to me!

[J4a1]

Had to get Adobe through Google play

[S S.]

Hi @Dandan1985,

Thank you for writing in!

We at Adobe do not directly manage the transactions for Mobile-based subscriptions; the stores manage it.

In case you see issues related to Google Play Store or Samsung Galaxy Store, we suggest reaching out to me over a private message with the below details:

Email ID : 
GPA/Samsung number :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :

-Souvik

[Екатерина32203872d8nm]

Здравствуйте, у меня такая же проблема только с adobe lightroom for samsung photo editor 

[Siaw Vun29462421sd0x]

Hi, 

I've got the same problem....