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Samsung Galaxy S22 Ultra, no features after subscription

Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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I subscribed for Adobe Acrobat Premium Yearly in Dec 2022 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

Already purchased.

Error code: IS9224/6050/JigSAOIZBq

 

Help?

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Android , Install update and subscribe

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @J4a1,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the screenshot of the receipt through which it shows the subscription?

 

Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

 

Look forward to hearing from you.

 

-Souvik.

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @J4a1 

 

Sorry to hear about the trouble caused.

Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:

  • Launch Acrobat.
  • Tap Profile icon > Subscriptions.
  • Tap Restore purchases. A dialogue appears stating that your purchase is restored.
  • Relaunch the app and try using your paid services.

 

Let us know if this helps.

Thanks,

Akanchha

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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I've done that and it tells me it can't find any purchases to restore. But
I have the receipt and the money was taken from my bank account.

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @J4a1,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the screenshot of the receipt through which it shows the subscription?

 

Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Jul 05, 2023 Jul 05, 2023

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I am having the same issue money was taken from my account and still shows expired subscription. Clicked restore purchased and says no purchasases found. Please help

Screenshot_20230705_143310_Samsung Wallet.jpg

Screenshot_20230705_142751_Lightroom for Samsung.jpg

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New Here ,
Jul 23, 2023 Jul 23, 2023

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Did you workout what happened?  I had the same issue happen to me!

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Community Beginner ,
Jul 23, 2023 Jul 23, 2023

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Had to get Adobe through Google play

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Hi @Dandan1985,

 

Thank you for writing in!

 

We at Adobe do not directly manage the transactions for Mobile-based subscriptions; the stores manage it.

 

In case you see issues related to Google Play Store or Samsung Galaxy Store, we suggest reaching out to me over a private message with the below details:

Email ID : 
GPA/Samsung number :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :

 

-Souvik

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Hello, 

Email ID: [PII removed by moderator]

GPA/Samsung number : SM-S918B/DS

Purchase Date: 30.02.2024

Date of refund request: 06.02.2024

Amount of purchase: 271,56 pln/ 0 pln

App Store purchased from: Galaxy store

Reason for refund :

 

I bought a subscription with a trial period through the Acrobat application (it redirected me to the Galaxy Store) but the application does not see it. everything is fine in the Galaxy store. I tried to restore the purchase but the message 'no purchases found' appears, when I tried to buy again it says 'already purchased'

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hi @aga284812425knc,

 

Thank you for sharing the details. 

 

I checked the details, and you have not been charged. Also, the details are not reflected on Samsung's portal for my team to investigate further. 

 

Would you mind sharing a screenshot of the email you received from Samsung once it was charged to your card? 

The current charge shows as 0.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi @Alan35317797jgci 

Thanks for writing in! 

 

I would happily help if you could elaborate further on the issue.

 

Let me know if there are any, and I'll remove the document attached above, as it might contain sensitive information.

 

-Souvik

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New Here ,
Sep 12, 2023 Sep 12, 2023

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Hi, 

 

I've got the same problem.... 

 

 

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