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New Here ,
Apr 19, 2023 Apr 19, 2023

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Siempre me dice que no estoy subscrita, luego le doy a comprar y me sale que estoy subscrita pero sigue sin valerme... también me sale que tengo hasta el 30/04/2023 pero sigue sin valerme... no sé para que lo pago la verdad que no lo entiendo 

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi @Tania294863406frp,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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