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New Here ,
Apr 19, 2023 Apr 19, 2023

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Siempre me dice que no estoy subscrita, luego le doy a comprar y me sale que estoy subscrita pero sigue sin valerme... también me sale que tengo hasta el 30/04/2023 pero sigue sin valerme... no sé para que lo pago la verdad que no lo entiendo 

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi @Tania294863406frp,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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