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[Nazrul27611957tjor]

Already paid but can't use

 

[S. S]

Hi @Nazrul27611957tjor,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Thank you for sharing the details. I checked your account, and the subscription does not reflect on our backend.

I will be forwarding the details to the team for further investigation. While I do so and get back to you with a response, please try the given steps once:

1. Open Acrobat Reader Mobile;

2. Open profile-> check the email address to see if it is the same as the one you purchased,

3. Log out of the application-> try using the option to sign in with Google.

Also, check if you are able to use the tools on the online portal: https://acrobat.adobe.com/link/home

Look forward to hearing from you.

-Souvik.