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Subscription access

New Here ,
Dec 01, 2022 Dec 01, 2022

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I've paid for 1 year access and cannot access all features. When I click to renew again it prompts me I have already completed the subscription.

Frustrated!!

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Install update and subscribe

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Hi @Scott27390863udfb,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind trying the below steps and check if it helps:

1. Open Acrobat Reader Mobile;

2. Click on the profile image-> preferences-> subscriptions;

3. Click on Restore Purchases.

 

You can take reference from the given link: Subscription Services — Acrobat for Android Help

 

Hope this helps.

 

-Souvik.

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