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Subscription error

New Here ,
May 26, 2022 May 26, 2022

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I have paid for a subscription, however it's no longer working on my account it's showing as subscribe when I click it says I'm already subscribed , when I click ok it says unknown error occurred.

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hi @Jaida24618456878s 

 

 

Sorry for the trouble. It could happen because of signing in with the wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Let us know if that helps.

 

Thanks,

Harsh

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