• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription error

Guest
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

I have a subscription with my apple account but then when I combined with my google account I lost my access even though I paid for the yearly subscription. How do I fix this? When I login in with my apple email it says there's no account with that email. 

TOPICS
iOS

Views

164

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

Hi @Deleted User 

 

As mentioned that you are not able to use the subscription. Make sure you are signing in with the correct email on which the subscription is active. 

Try to sign out and sign in back to your account. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Thanks,

Harsh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

LATEST
Thanks But I did all those things and the strange thing is that when I signed in with my Apple account, from which I purchased the subscription, when I sign in with the same email as a google account it says there is no such account.

Thank you,

Adam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines