Subscription not found

[Nur Faizah39069613aw89]

 

Hi. I have an active subscription, however when I login to the app, it says I'm a free user. Restoring the purchases didn't work. Neither did purchasing a new one. Contacted Apple support and confirmed that my subscription is active. Help

 

 

 

 

[Amal.]

Hi @Nur Faizah39069613aw89 

I hope you're doing well! Thank you for reaching out.

I've checked the Adobe account associated with the Adobe ID (email) you're using in this community, but I wasn't able to find an active plan for Acrobat Premium. If you used a different email ID for the purchase, please let us know so we can help track down your subscription.

Additionally, you should have received a confirmation email from the App Store when you made the purchase. If you could share a screenshot of that email via private message, it would be very helpful.

To start a private message, simply click on the envelope icon at the top right corner of this page.

Looking forward to assisting you further!

~Amal

[Nur Faizah39069613aw89]

Hi! I have sent you a private message on the email confirmation.