Subscription not working

[Shevial2853811712q7]

I have a premium subscription (I have the purchase receipt/ tax invoice and it is listed on the app store that I have a subscription) but it is not working, instead it is showing that I am free user. I can not do anything with program.

[S. S · Accepted solution]

Hi @Shevial2853811712q7,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

Let me know if this help.

Thanks,

Souvik.

[Shevial2853811712q7]

This did not work. I have paid the subscription monthly and have not had access