Subscription restore error message

[YUKO6C29]

"Restore Error Unable to restore purchases The operation couldn't be completed.  (AdobeAISSessionClaimStatusErrorDo- main error 8.)"

help!

[Ria Tagra]

Hi @YUKO6C29 

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?
3. Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

1. Tap Profile icon.
2. Tap Subscriptions.
3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#upgrade-existing-subscri...

Regards

Ria [edited]

[YUKO6C29]

Hi Ria, Are you responding to me (YUKO6C29)? Your note is addressed to @Rayed5CB4

1. Make and model of your device? iPad Pro 12.9
2. Application version? 21.09.01
3. Do you have premium subscription? Yes

I'm still getting the same error message when I try to restore the Premium version.

yuko

[defaultpptep8swigmb]

I am getting the same error message! I have premium acrobat service on my iPhone 12 Pro Max. I have uninstalled and reinstalled, restarted phone, I'm on the internet. I've lost files because of this and I get the same error message. 

[YUKO6C29]

I'm still getting this error.....

"Restore Error Unable to restore purchases The operation couldn't be completed.  (AdobeAISSessionClaimStatusErrorDo- main error 8.)"

please help Adobe people. 

[Ria Tagra]

Hi All, 

Thankyou for your swift replies. We will test this at our end and get back to you. Could you both provide your adobe ID in private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We will be waiting for your response.

Regards

Ria

[default223079766rdxpa]

Hello, 

I have the same problem

[Jason22438926nq0b]

I'm also getting this same error message also

jaosniphoen 12 pro 

iOS 15.2 

[David Sloan]

I am also having this issue, getting this error and cannot restore purchases in the app. This is only on my iPad. Adobe Acrobat Pro is working on my desktop. I was using the Pro options on my iPad in the app previously with no issues until now. My subscription is still active.

David

[Harsh Vardhan Pareek]

Hi @David Sloan @default223079766rdxpa 

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account to validate your subscription status?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We will be waiting for your response.

Regards

Harsh

[Wendy22444793ezt1]

I'm having the same issue, please help!

[FAISER SHAKOOR]

Hi 

all I'm having the same problem.

I have iPhone 13 Pro Max 

[Eko22481312cv1d]

Good afternoon.. 

please help me

 

 

[Harsh Vardhan Pareek]

Hi @Eko22481312cv1d  @FAISER SHAKOOR 

We need to check for this issue on our end and for that, we need the email on which the subscription is active. Please tell us in a private message. Also, could you confirm if you have changed the email linked with your Adobe account?

Also confirm, if you have tried the steps to Restore purchases from the response given by Ria at the very beginning. 

Thanks,

Harsh

[FAISER SHAKOOR]

Hello I have tried everything

[FAISER SHAKOOR]

Was going to speak with apple regarding a refund due this is just wasting time and everyone is having the same problem.

[bjonesk]

Same error message and issue here. Active subscription. Will private message you with requested information. Thank you for your help on this matter, which clearly is an ongoing issue affecting a number of subscribers. 

[bjonesk]

EDIT: In terms of my issue, I just found that it related to my email address. Corrected and now I have access to my subscription (which was apparently attached to another email account). Hoping that all find resolution to the matter that is still affecting a number of Adobe subscribers. 

[Derick22495026ksfb]

hi, hope all is well. Did anyone figure out the issue? I have bought the year. it has been 3 weeks and still not working and im also etting error 8. Can't seem to figure out. I have tired everything 

[Harsh Vardhan Pareek]

Hi @Derick22495026ksfb 

We can't see any active subscription under your email. Do you have any other email, that might be having the subscription active, please let us know in a private message?

Thanks,

Harsh

[Derick22495026ksfb]

Hi, thanks for the reply. How do I sent private messages?

[Harsh Vardhan Pareek]

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

Regards,

Harsh

[Abbie23471186b31w]

Hi,

I am also havjng this issue. I usually use my ipad but when I try to edit files on my iPhone 13 Pro it keeps xoming up with the error message. I have rebeooted, updated the app, trued restoring the purchase multiple times but no luck.

Can someone offer some guidance for me please?

[Mary J23473828og5a]

restore adobe purchases through  my appleid gmail.

[Abbie23471186b31w]

I've been trying to restore the purchases with my apple id but it keeps coming up with that error message I attached to my post.